|General Sales Policies|
If for any reason you are not satisfied with your purchase Please Call First!
PLEASE READ BEFORE ENTERING ORDER
It is understood that proceeding with this order you have read and agreed with the statement above. These Terms and Conditions are stated here so you will have a good understanding of what to expect. These are conditions that have arose over the years and we wish only to give you an idea what to expect. Southern Tool has been Serving Customers Since 1926 and our parent company Smith Hamilton Since 1926. We know how to give good service, fine products, fair pricing and a helpful hand when needed. So please feel free to contact us anytime. Our business hours are typically Monday - Friday 9:00 am - 5:00 pm. So give us a call @ 800-458-3687.
Smith Hamilton reserves the right to cancel an order at any time for any reason(s) deemed necessary. If a customer's credit card, check, wire transfer, purchase order or counter payment has been processed prior to the cancelation Smith Hamilton will refunded that payment if full 100% without penalties.
|Truck Deliveries - (Does Not Apply to UPS Deliveries)|
Commercial Truck Freight Lines offer what is termed "Curbed Side Delivery" which means it is the responsibility for the customer who is receiving the shipment to have the means to unload what ever is being delivered. An example of this would be a forklift or loading dock for items that can not be lifted off by hand. FREE FREIGHT according to our web site is where Southern Tool pays all inland freight charges however we do not pay for any Residential, Tail-Gate, Change of Address or any additional charges that might be accrued by services other than the basic freight delivery.
Southern Tool can request that the delivering freight line call our customer prior to delivery to make additional arrangements. Please note it is not the responsibility of Southern Tool to contact customers with delivery information; we do this as a courtesy. Any customers wanting the delivering PRO number from the freight line should call Southern Tool @ 800-458-3687 Extension 804 and one will be provided. Any costs for these additional services (Tailgate, Residential, etc) are the customer's responsibility.
The three options available for truck deliveries are the following:
Business Deliveries - No additional charges will be incurred as long as there is a forklift or dock where the merchandise can de off loaded from the tractor trailer. If you require "Tailgate Service" you could be charged for that service Southern Tool is not responsible for that charge. Tailgate Charges may vary our experience is that "Tailgate Charges Deliveries" to a business usually run about .00 - .00 however it could be higher
Residential Deliveries - Commercial Freight Lines have the right to charge an additional fee over the basic freight charge (Southern Tool pays for basic freight deliveries) for Residential Deliveries with or without tailgate service. We have recently negotiated with our Freight Carriers a Flat Rate for Residential Deliveries of $50 and Lift gate (Tailgate) fee of $50 Therefore any delivery going to a residence that requires a tailgate will be $100 (IN MOST CASES).
Terminal Pick Up - We have found that this is a good alternative if you choose not to have your shipment sent to a residential address or the business location. This allows some leeway to you as far as your time since many terminals have extended hours and some are even open on the weekend. Southern Tool can provide you with a local terminal phone number and you can arrange to have your order ready at their dock.
Southern Tool requests that you consider one of the above mentioned deliveries means prior to placing an order; this reduces confusion and frustration when trying to receive your order. If you order online please indicate in the comments field when delivery means you would like to use.
|Return Policy - Southern Tool -|
Note: We do not make money on returns to the factory. Almost every factory charges anywhere from 20 - 30% restock charge and never is the freight returned. So please, if there is any questions please call before you place the order if your uncertain about what your buying. It's not good for us and it's not good for you. Thank You.
|Processing Credit Card|
Please Read The Following Information Carefully
WHAT IS CREDIT CARD FRAUD? Credit card fraud can occur many different ways: If you use your credit card to order products and then claim that you did not authorize the transaction, you falsely claim that the product was never received, use of a stolen credit card, or use of a card you are not authorized to use. HOW DOES SOUTHERN-TOOL PROTECT ME FROM FRAUD? Southern-Tool receives an address verification on every order we process, if the billing address given to us does not match the billing address on the credit card used we will contact you via the phone numbers provided by you to the issuing bank of the credit card. We will ask you to provide us with the correct billing address for the credit card and verify the order with you. All suspicious orders and those without a billing address match are delayed until we believe that the order is legitimate. Our policies help ensure that credit card fraud does not take place, we apologize for any inconvenience that this may cause our legitimate customers. Anyone can purchase a product on-line and have it shipped anywhere in the world, we need to take necessary precautions. HOW CAN THE SOUTHERN-TOOL FIGHT CREDIT CARD FRAUD? We prosecute every case of credit card fraud. Every computer has an IP address. Our website logs IP addresses used to place orders and we can use that IP address to verify your identity and exact time you used the system. We will contact the ISP that owns that IP address and they tell us who you are and where you dialed in from. Every ISP including AOL and other dynamic IP address will provide the information needed to prosecute
American Express Fraud Protection
In an attempt to reduce the risk of fraud Southern Tool is partnering with American Express and customers like you to minimize everyone's exposure to this problem. To accomplish this end American Express has requested that the card holder call and have the shipping address (IF DIFFERENT THAN THE BILLING ADDRESS) added to your credit card account as an "Authorized Shipping Address"
American Express is using this policy more and more with retailers in an effort reduce the risk of someone obtaining your credit card number and shipping merchandise to an address other than the billing address for your credit card. Due to the fact that many American Express Cards have large limits this can cause great harm to all parties involved.
We understand this is a present inconvenience. However it is an effective way of avoiding fraud because only the card holder can make a change to his/her credit card by standard security measures setup within American Express. If you would call the "800" number on the back of your card and press "0" for the operator you will immediately be directed to someone who can quickly complete this process.
Again we do apologize for the needed additional security measure however fraud is a vast problem for our industry and we are committed to eliminating or at least reducing that exposure.
The unfortunate bottom line is that your order cannot be processed until this has taken place. If you would e-mail or call us when this is completed we will continue to process your order immediately.
** All policies subject to change without notice