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Technical Sales 1–800–458–3687

Ordering and Shipping Information

General Sales Policies

If for any reason you are not satisfied with your purchase Please Call First!
Please do not cancel your order with your credit card company,
this will only delay any refund or credit due!
Instead Contact a Sales Representative @ 1-800-458-3687  or e-mail: salesdept@southern-tool.com

PLEASE READ BEFORE ENTERING ORDER

  1. Your Credit Card will be charged in full at the time the order is processed. 

  2. Allow 5-7 days delivery on standard shipments

  3. Orders canceled prior to shipping will be credited back in full, no questions asked. This does not apply to orders for custom or non-stock products.

  4. Any order canceled after the merchandise has shipped will be subject to a 25% restock charge and the customer is responsible for returning all merchandise to the appropriate warehouse. All packaging must be in original and sellable condition any alterations to original packaging may result in additional charges above the 25% restocking charge. (Example: Items returned in a box other than the original packaging making it impossible to sell as new merchandise.)

  5. Any Order that has VISIBLE DAMAGE must be refused.  Please notify the sales department at 1-800-458-3687 and we will promptly reship your order. If an item has hidden damage only discovered after opening the package, please call our sales department at 1-800-458-3687 and we will be able to help you. 

  6. Many items have "FREE FREIGHT" status however this DOES NOT INCLUDE Residential, Tailgate, Re-Delivery or any other additional service that a commercial freight carrier may offer. Any additional services offered by a commercial freight carrier as listed above are the sole responsibility of the customer receiving the shipment. These services can be arraigned in advance, however the cost associated with them are collected C.O.D. by the delivering freight line. "FREE FREIGHT" as indicated on the Southern Tool site is  considered "Curb Side Delivery Only" to one location. It is therefore understood that the customer receiving his/her shipment must have the means of removing the merchandise off the back of a commercial freight truck. PLEASE call us with any questions at 800-458-3687 Ext #1.

  7. The only exception to policy number 6 is with all WMH items. Any item that begins with the WMH prefix has Residential and/or Tail Gate built into to the freight policy at no extra charge. HOWEVER the FREE tail gate service  must be requested at the time of order entry.

  8. In addition ALL residential deliveries DO NOT not include placing any shipment in the shop, garage, home or carport this can be requested for an additional cost and is not included in any deliveries mentioned above. Resdiential deliveries are what is termed as "curb side" deliveries ONLY where the truck will unloads at the end of the driveway and street.

  9. There is always an option that the customer may retrieve his/her shipment from a local freight terminal at no additional charge. The location of this terminal may vary. If you have any questions please call 800-458-3687 and ask one of our helpful salesperson.

  10. "FREE FREIGHT" Does not include ANY Next Day or Second Day AIR Shipments. These shipments are available for items weighting less than 60 lbs at an additional cost. SEE the UPS chart at order enter for an outline of such charges.

  11. All "FREE FREIGHT" is limited to the Continental US only. Any shipments to Alaska, Hawaii or any foreign locations does not receive "FREE FREIGHT". We will however, deliver to any freight forwarder or shipping point within the continental US at no additional cost if the items has "FREE FREIGHT" Status.

It is understood that proceeding with this order you have read and agreed with the statement above. These Terms and Conditions are stated here so you will have a good understanding of what to expect. These are conditions that have arose over the years and we wish only to give you an idea what to expect. Southern Tool has been Serving Customers Since 1926 and our parent company Smith Hamilton Since 1926. We know how to give good service, fine products, fair pricing and a helpful hand when needed. So please feel free to contact us anytime. Our business hours are typically Monday - Friday 9:00 am - 5:00 pm. So give us a call @ 800-458-3687.

Smith Hamilton reserves the right to cancel an order at any time for any reason(s) deemed necessary. If a customer's credit card, check, wire transfer, purchase order or counter payment has been processed prior to the cancelation Smith Hamilton will refunded that payment if full 100% without penalties. 

Truck Deliveries - (Does Not Apply to UPS Deliveries)

Commercial Truck Freight Lines offer what is termed "Curbed Side Delivery" which means it is the responsibility for the customer who is receiving the shipment to have the means to unload what ever is being delivered. An example of this would be a forklift or loading dock for items that can not be lifted off by hand. FREE FREIGHT according to our web site is where Southern Tool pays all inland freight charges however we do not pay for any Residential, Tail-Gate, Change of Address or any additional charges that might be accrued by services other than the basic freight delivery.

Southern Tool can request that the delivering freight line call our customer prior to delivery to make additional arrangements. Please note it is not the responsibility of Southern Tool to contact customers with delivery information; we do this as a courtesy. Any customers wanting the delivering PRO number from the freight line should call Southern Tool @ 800-458-3687 Extension 804 and one will be provided. Any costs for these additional services (Tailgate, Residential, etc) are the customer's responsibility.

The three options available for truck deliveries are the following:

Business Deliveries - No additional charges will be incurred as long as there is a forklift or dock where the merchandise can de off loaded from the tractor trailer. If you require "Tailgate Service" you could be charged for that service Southern Tool is not responsible for that charge. Tailgate Charges may vary our experience is that "Tailgate Charges Deliveries" to a business usually run about .00 - .00 however it could be higher

Residential Deliveries - Commercial Freight Lines have the right to charge an additional fee over the basic freight charge (Southern Tool pays for basic freight deliveries) for Residential Deliveries with or without tailgate service. We have recently negotiated with our Freight Carriers a Flat Rate for Residential Deliveries of .00 and Lift gate (Tailgate) fee of  .00. Therefore any delivery going to a residence that requires a tailgate will be .00 + .00 = 0.00 (IN MOST CASES).

Terminal Pick Up - We have found that this is a good alternative if you choose not to have your shipment sent to a residential address or the business location. This allows some leeway to you as far as your time since many terminals have extended hours and some are even open on the weekend. Southern Tool can provide you with a local terminal phone number and you can arrange to have your order ready at their dock.

Southern Tool requests that you consider one of the above mentioned deliveries means prior to placing an order; this reduces confusion and frustration when trying to receive your order. If you order online please indicate in the comments field when delivery means you would like to use.

Return Policy - Southern Tool
  1. The customer is liable for all shipping costs when returning or exchanging an item to Southern-Tool unless the product has been damaged during shipping. This policy also applies to warranty returns.
  2. As stated in the Return Policy, when returning an item for credit, a 25% restocking fee will be charged to your account. This policy also applies to shipments that are refused and returned only after the item has been shipped. If the item has not been shipped or a shipping ticket printed than we will cancel the order and return 100% of your money.
  3. All cancelations after shipment are subject to a 25% (of total invoiced order) cancelation fee. Return shipping of the product is not refundable.
  4. Any shipment received in conditions other than brand new will be charged 50% restocking fee of the total amount.
  5. All returns must be properly boxed before they are returned.
  6. It's the customer's responsibility to report any damages/shortages within 48 hours of receiving the product. No claims will be accepted after 48 hours.
  7. No returns will be accepted without authorization from Southern Tool. Once Authorization is approved, the customer will be issued a Return Merchandise Authorization number or RMA number.
  8. The Return Merchandise Authorization or RMA is valid for 30 days ONLY. After the 30 day time limit, the RMA remains invalid.
  9. There are absolutely no returns on used or damaged products other than freight related damages.
  10. The purchase price at time of sale is final.
  11. ALL returns are subject to approval by both the original manufacture and Southern Tool. If for any reason the original manufacture denies a return than Southern Tool will not be obligated or be held responsible to take back that particular item.

Note: We do not make money on returns to the factory. Almost every factory charges anywhere from 20 - 30% restock charge and never is the freight returned. So please, if there is any questions please call before you place the order if your uncertain about what your buying. It's not good for us and it's not good for you. Thank You.

Processing Credit Card

Please Read The Following Information Carefully

WHAT IS CREDIT CARD FRAUD? Credit card fraud can occur many different ways: If you use your credit card to order products and then claim that you did not authorize the transaction, you falsely claim that the product was never received, use of a stolen credit card, or use of a card you are not authorized to use. HOW DOES SOUTHERN-TOOL PROTECT ME FROM FRAUD? Southern-Tool receives an address verification on every order we process, if the billing address given to us does not match the billing address on the credit card used we will contact you via the phone numbers provided by you to the issuing bank of the credit card. We will ask you to provide us with the correct billing address for the credit card and verify the order with you. All suspicious orders and those without a billing address match are delayed until we believe that the order is legitimate. Our policies help ensure that credit card fraud does not take place, we apologize for any inconvenience that this may cause our legitimate customers. Anyone can purchase a product on-line and have it shipped anywhere in the world, we need to take necessary precautions. HOW CAN THE SOUTHERN-TOOL FIGHT CREDIT CARD FRAUD? We prosecute every case of credit card fraud. Every computer has an IP address. Our website logs IP addresses used to place orders and we can use that IP address to verify your identity and exact time you used the system. We will contact the ISP that owns that IP address and they tell us who you are and where you dialed in from. Every ISP including AOL and other dynamic IP address will provide the information needed to prosecute

American Express Fraud Protection

In an attempt to reduce the risk of fraud Southern Tool is partnering with American Express and customers like you to minimize everyone's exposure to this problem. To accomplish this end American Express has requested that the card holder call and have the shipping address (IF DIFFERENT THAN THE BILLING ADDRESS) added to your credit card account as an "Authorized Shipping Address" 

American Express is using this policy more and more with retailers in an effort reduce the risk of someone obtaining your credit card number and shipping merchandise to an address other than the billing address for your credit card. Due to the fact that many American Express Cards have large limits this can cause great harm to all parties involved.

We understand this is a present inconvenience.  However it is an effective way of avoiding fraud because only the card holder can make a change to his/her credit card by standard security measures setup within American Express. If you would call the "800" number on the back of your card and press "0" for the operator you will immediately be directed to someone who can quickly complete this process.

Again we do apologize for the needed additional security measure however fraud is a vast problem for our industry and we are committed to eliminating or at least reducing that exposure.  

The unfortunate bottom line is that your order cannot be processed until this has taken place. If you would e-mail or call us when this is completed we will continue to process your order immediately.

** All policies subject to change without notice

Copyright © 2017 Smith-Hamilton, Inc
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